Table of unauthorized transactions – with columns Transaction Date, Merchant Name, Transaction Amount, Transaction Reference).Subscriber’s GCash registered mobile number.Subscriber’s GCash Card Number – I entered here the American Express Virtual Pay card number.The following are the details needed in the form: The most important item in the above list is the GCash Dispute Form. The first six digits and the last four digits of their GCash MasterCard.You need to provide the following and send the information back to the support team. Check the email sent by the GCash Support TeamĪfter the call with the GCash Support Team in 2882, open your registered email right away. For this particular concern on unauthorized transactions, the next thing to do is to open your registered email, fill out a form, and send it back to them along with screenshots you have as proof. You may repeat some details if needed.īefore the end of the call, the agent will provide information on the next action that you should take. Remember that the member of the GCash support team on the other end is entering the information on his or her computer so your answers are vital to make the report accurate. State clearly the details during the call. Was this one time or multiple transactions?.Exact date and time of unauthorized transaction/s.I would recommend preparing some of the details beforehand so you will not be looking for the information while you’re on the phone. The following are the need details that the agent might request from you. This is not the best path but I was able to finally talk to an agent. If I remember it right, I agreed to provide details so I pressed #1, then went to GCash transaction concern (#2), then Cash in concern (#2), then Agent assistant (#3). Just be patient in responding to the prompts like entering the digits in order to talk to a real person. When calling 2882, an automated voice will initially attend to you. You should also modify the MPIN right away. The first thing to do is to deplete your GCash wallet so that any further fraudulent activity would be avoided. Now, I would admit that it was a mistake. We always thought that the first thing to do after an unauthorized transaction is to call GCash support right away. I immediately reported the unauthorized transactions to GCash Support. The initial reaction that I felt was to be shocked but that was normal and temporary. Transfer your GCash funds and change MPIN immediately! What to do after a GCash fraud or scam 1. Therefore, it’s data – account number and CVV – has not been entered in any website. I just linked and activated it in the past and then forgot about it. I did not receive any notification or text message with a Security Code/CVV.Īnother thing is that I never used the GCash American Express Virtual Pay card. I wondered how the scammer was able to use that account since Security Code/CVV is requested within the GCash app and sent thru SMS. GCash fraud or scam via American Express Virtual PayĪs you may have noticed from the above list, the gateway that was used was via the American Express Virtual Pay. STRIPE – Php500 – via GCash American Express Virtual Payī.STRIPE – Php1,000 – via GCash American Express Virtual Pay.SERVICES – Php62.81 – via GCash American Express Virtual Pay.The last 2 transactions occurred right after I reported the fraud incident to GCash support via call. The first 5 were the transactions that happened before I woke up as I described above. I cannot rely on GCash transaction history as those are not updated. Here’s the list of the GCash transactions based on the SMS I received. While I was sleeping, the fraudster was busy accessing my account and doing unauthorized transactions. Therefore, all of those were unauthorized. I am not aware and did not perform those transactions. The total amount is more than Php4,000.00. I opened the text messages and was shocked! There were 5 messages that begin with the words “You have paid…” The transactions happened in just 2 seconds. To my surprise, there were 5 SMS notifications coming from GCash.
Just like any Sunday, I woke up today a little late than usual.
Reply to the email sent by the GCash support team Check the email sent by the GCash Support Team GCash fraud or scam via American Express Virtual Pay
0 kommentar(er)
